The email only said that someone would contact me soon. REPLY RESPONSE: I was not given a tracking number in the email response from Grundfos. Apparently their reply was just left to appear they care about customer service for people checking reviews.

I would stay as far away from the Groundfos brand as possible.NOTE: Grundfos left a reply asking to provide more information which I did but they never bothered to reply after contacting them via email (no phone number was provided). Kind Regards Aaron Hollingworth Grundfos Pumps

ĝetails of the fault, what happened and when and what has already been done to assess and/or rectify the situation, including who you have been in contact with at Grundfos Pumps in Australia I look forward to hearing from you and investigating the matter further.

Name of the Grundfos Authorised Dealer where you purchased the product, name of person you were dealing with and proof of purchase.

ĝetails of the pump including nameplate.

Please send the following details to and I’d be happy to follow up this matter for you and involve the relevant people to assist you: It sounds like something went wrong in this process and we would love to investigate further and see how we can rectify this for you. Our products also come with a 2 year warranty, so unless the requirements to qualify for the warranty have not been met or voided for some reason, there is no reason, in the unlikely event there is a fault, that you shouldn’t be able to notify your place of purchase (the local or online dealer), provide proof of purchase and receive a new/replacement pump under warranty. At Grundfos we continue to pride ourselves on both the highest quality products and excellent service for our customers.

Hi Jessie, We’re sorry to hear you’ve had such an unsatisfactory experience with our products and service.

Grundfos scala 2 troubleshooting